Refund Policy
Last updated: January 2025
At Vouchexa, we aim to provide reliable and effective review management tools for businesses. This Refund Policy outlines the circumstances under which refunds may be issued. By using our service, you agree to the terms described below.
1. General Refund Policy
All payments made for Vouchexa subscriptions are generally non-refundable. Because our service is digital and accessible immediately after purchase, refunds are only granted in limited, justified cases as outlined in this policy.
2. Eligible Refund Situations
You may be eligible for a refund under the following conditions:
- If you were charged multiple times for the same subscription due to a technical error.
- If you were billed after successfully canceling your subscription before the renewal date.
- If the service was unavailable for a prolonged period due to technical issues caused by us.
3. Non-Refundable Situations
The following situations are not eligible for refunds:
- Change of mind after purchasing a subscription.
- Lack of usage of the service.
- Failure to cancel your plan before renewal.
- Violation of our Terms of Service or misuse of the platform.
- False or fraudulent refund requests.
4. Trials & Promotional Offers
If a trial plan or promotional offer is available, charges applied after the trial period will not be refunded. You are responsible for canceling your subscription before the trial ends to avoid billing.
5. How to Request a Refund
To request a refund, please contact us at:
Email: support@vouchexa.com
Your request must include:
- Your full name and business name
- The email associated with your Vouchexa account
- Date of payment
- Reason for requesting a refund
We will review your request and respond within 5–10 business days. Approved refunds will be processed back to your original payment method.
6. Stripe Billing & Processing
All payments are securely handled by Stripe. Once a refund is approved, Stripe may take 5–10 business days to return the payment depending on your bank.
7. Changes to This Policy
We may update this Refund Policy as needed. The most recent version will always be posted on this page, with the updated date listed at the top.