Refund Eligibility Conditions
IPTV SMARTERS PRO customers may be eligible for a refund in specific situations.
A refund may be considered in the following cases:
Technical Issues
If a technical issue related to the service prevents its use and cannot be resolved by our support team.
Request Period
Any refund request must be submitted within 7 to 14 days after purchase, depending on the type of subscription selected.
Non-Refundable Services
The following items are not eligible for a refund:
Trial subscriptions
Partially used subscription periods
Service time already consumed
Refund Request Procedure
To submit a refund request, customers must contact our support team using the following method:
Email: support@smarterspro-tv.fr
When submitting your request, please provide the following information:
Full name
Transaction ID
Purchase date
Order details
This information will help us process your request more quickly.
Processing Time
Refund requests are reviewed by our team within a maximum of 10 business days.
Once the request has been reviewed, the customer will be informed of the decision through the same contact method used when submitting the request.
