We're Here to Help
Whether you need assistance with your account, billing, technical issues, or understanding how Vouchexa works — our support team is ready to help you.
How Can We Help?
Explore the most common topics where customers request support.
Account & Login
Help with accessing your dashboard, resetting passwords, and account setup issues.
Billing & Subscriptions
Questions about payments, invoices, renewals, refunds, and upgrading plans.
Sending Review Requests
Support for SMS/email review campaigns, automation setup, and best practices.
Technical Problems
Bugs, dashboard errors, issues with widgets, integrations, or analytics.
Frequently Asked Questions
Quick answers to the most common support questions.
How do I access my Vouchexa dashboard?
After subscribing to a plan, you will receive login details by email. If you haven’t received them, contact support and we’ll resend your credentials.
How long does it take to receive a support response?
Our usual response time is between 24–48 hours, Monday to Friday.
How can I upgrade or cancel my subscription?
Just email support@vouchexa.com with your account details. We can help you update or cancel your plan anytime.
I am not receiving review request emails or SMS. What should I do?
This is usually a configuration issue. Contact support and we will guide you step-by-step.
How do I request a refund?
Refunds follow our official Refund Policy. Email support@vouchexa.com with your reason for the request.